Gulácsi László
Budapesti Közgazdaságtudományi és Allamigazgatási Egyetem, Közszolgálati Tanszék.
Orv Hetil. 2002 Aug 11;143(32):1879-85.
According to the literature quality improvement methods were implemented successfully under various circumstances in many countries, through almost countless ways in order to achieve diverse quality improvement goals. Evidence suggests that quality improvement can be achieved through appropriate implementation of various methods. Literature on the effects of quality assurance on cost is relatively limited in number, however, the relation between the cost and quality is an issue of universal interest. Without any public consensus about what is meant by either quality or cost containment, it is difficult to evaluate their relation to each other fairly. However, there is sufficient support for the hypothesis that it is not too much quality, but rather too low quality that creates costs.
根据文献,质量改进方法在许多国家的各种情况下都成功实施,通过几乎无数种方式以实现多样化的质量改进目标。有证据表明,通过适当实施各种方法可以实现质量改进。关于质量保证对成本影响的文献数量相对有限,然而,成本与质量之间的关系是一个普遍关注的问题。在质量或成本控制的含义没有任何公众共识的情况下,很难公平地评估它们彼此之间的关系。然而,有充分的支持表明,造成成本的不是质量过高,而是质量过低。