[What do hospitalized mental patients complain about and how to deal with their complaints].

Mental ill patient are a population at risk for human and civilian rights violations. One way of preventing this is by the institution of the Ombudsman. In this paper we present the Beer Yakov way of implementing the Ombudsman and review the results of four years of his activity. We also discuss the pros and cons of our model. In general we conclude that not only does the Ombudsman fill a role determined by law, but he also represents a very important link between therapists, patients and families, and makes a very important contribution in improving communication between all parts in the Mental Institution.