沙特阿拉伯阿西尔地区老年人对初级卫生保健服务的利用情况及满意度
Primary health care services utilization and satisfaction among the elderly in Asir region, Saudi Arabia.
作者信息
Mahfouz A A, Al-Sharif A I, El-Gama M N, Kisha A H
机构信息
Department of Family and Community Medicine, College of Medicine, King Khalid University, Abha, Saudi Arabia.
出版信息
East Mediterr Health J. 2004 May;10(3):365-71.
Use of primary health care (PHC) services and satisfaction among elderly people (60 + years) in Asir was studied in 26 PHC centres. They visited PHC centres significantly less often than younger adults but they were referred significantly more often to secondary and tertiary care and for more laboratory tests. A random sample of 253 elderly people attending the centres was interviewed about accessibility, continuity, humaneness, informativeness and thoroughness of care. Overall, 79.0% were satisfied with the services provided. The leading 3 items of dissatisfaction were: not enough audiovisual means for health education (65.1%), long time spent in the centre (46.4%), and not enough specialty clinics (42.5%).
在阿西尔的26个初级卫生保健中心对60岁及以上老年人使用初级卫生保健（PHC）服务的情况及满意度进行了研究。他们去初级卫生保健中心就诊的频率明显低于年轻人，但被转诊到二级和三级医疗机构以及进行更多实验室检查的频率明显更高。对在这些中心就诊的253名老年人进行了随机抽样访谈，询问了就医的便利性、连续性、人性化程度、信息提供情况和诊疗的全面性。总体而言，79.0%的人对所提供的服务感到满意。排在前三位的不满意因素是：健康教育的视听手段不足（65.1%）、在中心花费的时间过长（46.4%）以及专科诊所不足（42.5%）。
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