Harolds Jay
Baptist Medical Center, Radiology Associates, Oklahoma City, Oklahoma 73112-4478, USA.
J Am Coll Radiol. 2005 Feb;2(2):151-8. doi: 10.1016/j.jacr.2004.07.020.
Teams can be very helpful in quality improvement, the service recovery process, and reengineering. Teams can increase organizational communication, quality, productivity, and morale. However, not all teams work well, and some can waste time, cause resentment, and be a net negative for an organization. This article summarizes some of the steps in getting a team to a good start, keeping it running well, having effective meetings, and correcting some common problems.
团队在质量改进、服务补救流程和重新设计方面可能非常有帮助。团队可以增强组织沟通、提高质量、提升生产力并鼓舞士气。然而,并非所有团队都能高效运作,有些团队可能会浪费时间、引发不满情绪,对组织产生净负面影响。本文总结了让团队顺利起步、保持良好运转、进行有效会议以及纠正一些常见问题的一些步骤。