O'Neill Daniel P, Kenniff Peter B
Operational Management Systems, Inc, North Wales, Penn, USA.
Healthc Financ Manage. 2007 Sep;61(9):82-7.
Centralized outpatient scheduling can provide acute care hospitals with accessibility and service levels equal to freestanding facilities, enabling hospitals to recapture lost market share. Two implementation strategies are critical to the success of centralized scheduling: Correctly developing the schedule. Managing the incoming call volume.