Kaissi Amer A, Begun James W
Department of Health Care Administration, Trinity University, San Antonio, Texas, USA.
Health Care Manage Rev. 2008 Apr-Jun;33(2):94-102. doi: 10.1097/01.HMR.0000304498.97308.40.
Many observers have alleged that "fads," "fashions," and "bandwagons" (imitation strategies) are prominent feature of the health care organizational strategy landscape. "Imitation behavior" may fulfill symbolic functions such as signaling innovativeness but results in the adoption of strategies that are effective for some organizations but not for many organizations that adopt them.
We seek to identify and recognize the extent of fads, fashions, and bandwagons in health care strategy, understand the rationale for such imitation behavior, and draw implications for practice, education, and research.
METHODOLOGY/APPROACH: We examine theoretical arguments for imitation and evidence on imitation strategies in health care organizations, based on literature review, interviews with health care managers in two different metropolitan areas, and a case example of the purchase of medical group practices by hospitals.
Fads, fashions, and bandwagons can be distinguished from strategic responses to regulatory requirements and efficient strategic choices that are the result of systematic analysis. There are substantial theoretical reasons to expect imitation behavior. Imitation strategies can derive from copying the behavior of "exemplar" organizations or from "keeping up" with competitive rivals. Anecdotal and empirical evidence points to a significant amount of imitation behavior in health care strategy. The performance effects of imitation behavior have not been investigated in past research.
The widespread existence of fads and fashions is an argument for evidence-based management. Although it is essential to learn about strategies that have worked for other organizations, managers should carefully take account of the quality of evidence for the strategy and their organizations' distinctive local conditions. Managers should beware of the tendency of individuals and groups to move too readily to the solution stage of problem solving.
许多观察家称,“潮流”“风尚”和“跟风行为”(模仿策略)是医疗保健组织战略格局的显著特征。“模仿行为”可能具有诸如彰显创新性等象征性功能,但会导致采用对某些组织有效、但对许多采用这些策略的组织无效的战略。
我们试图识别并认识医疗保健战略中潮流、风尚和跟风行为的程度,理解这种模仿行为的基本原理,并得出对实践、教育和研究的启示。
方法/途径:我们基于文献综述、对两个不同大都市地区的医疗保健管理人员的访谈以及医院收购医疗集团业务的案例,研究了医疗保健组织中模仿行为的理论依据和模仿策略的证据。
潮流、风尚和跟风行为可与对监管要求的战略应对以及系统分析产生的高效战略选择区分开来。有充分的理论依据预期会出现模仿行为。模仿策略可以源于模仿“典范”组织的行为,或源于“跟上”竞争对手。轶事和实证证据表明,医疗保健战略中存在大量模仿行为。过去的研究尚未探讨模仿行为的绩效影响。
潮流和风尚的广泛存在支持基于证据的管理。虽然了解对其他组织有效的战略很重要,但管理者应仔细考虑战略证据的质量以及其组织独特的当地情况。管理者应警惕个人和群体过于轻易地进入问题解决的解决方案阶段的倾向。