O'Hagan Joshua, Persaud David
Department of Medicine, Memorial University, 241 Elizabeth Ave., St. John's, NL A1B 1T6.
Health Care Manag (Frederick). 2009 Apr-Jun;28(2):124-33. doi: 10.1097/HCM.0b013e3181a2eb2b.
Health care providers are constantly striving to improve quality and efficiency by using performance management systems and quality improvement initiatives. Creating and maintaining a culture of accountability are important for achieving this end because accountability is the reason for measuring and improving performance. The keys to creating a culture of accountability will be explicated by examining the extant literature, and from this, 6 methods will be outlined for creating such a culture.
医疗保健提供者不断努力通过使用绩效管理系统和质量改进举措来提高质量和效率。营造和维持一种问责文化对于实现这一目标很重要,因为问责是衡量和改进绩效的原因。通过审视现有文献将阐述营造问责文化的关键因素,并据此概述营造这种文化的6种方法。