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阻碍护士报告不良事件的因素。

Factors impeding nurses from reporting adverse events.

机构信息

Management of HealthCare Units, P. & A. Kyriakou' Childrens Hospital, 11527 Athens, Greece.

出版信息

J Nurs Manag. 2010 Jul;18(5):542-7. doi: 10.1111/j.1365-2834.2010.01049.x.

Abstract

AIM

To explore the reasons why Greek nurses are reluctant to report adverse events.

BACKGROUND

This study provides an understanding of why nurses fail to report adverse events so that we can introduce systems and develop cultures, which make this easier.

METHODS

An exploratory study using the Adverse Events Questionnaire, which was administered to 214 nurses in 14 major Athens hospitals, comprising university as well as tertiary hospitals.

RESULTS

Five main reasons for not reporting were identified. They include the fear of the press, the licensing board, the difficulty in handling an adverse event, confidence about bringing up adverse events and the complaints by patients. Moreover, clustering variables into homogeneous sets, three latent variables were extracted. They include procedures, culture and dishonour, social control, workload and tradition.

CONCLUSION

Nurses' impeding factors for bringing up adverse events may be projected not only by cultural aspects such as professional, national and organizational cultures but also by healthcare practice structural issues such as safety systems, rules and procedures, and relevant acts and regulations.

IMPLICATIONS FOR NURSING MANAGEMENT

Nursing management should change management rules and establish systems so that nurses work in a blame-free culture, which examines system factors as causes of error rather than individuals.

摘要

目的

探讨希腊护士不愿报告不良事件的原因。

背景

本研究旨在了解护士未能报告不良事件的原因,以便我们能够引入系统并发展文化,使报告变得更容易。

方法

采用不良事件问卷对雅典 14 家主要医院的 214 名护士进行了一项探索性研究,包括大学和三级医院。

结果

确定了五个不报告的主要原因。它们包括害怕媒体、执照委员会、处理不良事件的困难、对提出不良事件的信心以及患者的投诉。此外,通过将聚类变量分为同质组,提取了三个潜在变量。它们包括程序、文化和耻辱、社会控制、工作量和传统。

结论

护士提出不良事件的阻碍因素不仅可以通过专业、国家和组织文化等文化方面来预测,还可以通过安全系统、规则和程序以及相关法规等医疗保健实践结构问题来预测。

对护理管理的启示

护理管理应改变管理规则,建立系统,使护士在一个无责文化中工作,将系统因素视为错误的原因,而不是个人。

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