'Never waste a good crisis', delegates told.

An overview of how the new Care Quality Commission will monitor standards from one of the new regulatory body's regional directors, who echoed the words of a US stateswoman in exhorting delegates to "never waste a good crisis", together with contrasting perspectives on some of the most pressing issues facing estates and facilities personnel in England, Scotland, Wales and Northern Ireland, formed the keynote speeches at 2009's Healthcare Estates conference. Jonathan Baillie reports.