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世界及土耳其医疗保健领域常见的欺辱行为案例。

Cases of mobbing activities as commonly seen in the healthcare sector in the world and in Turkey.

作者信息

Ofluoğlu Gökhan, Somunoğlu Sinem

机构信息

Faculty of Economics and Administrative Sciences , Bülent Ecevit University, Zonguldak , Turkey.

出版信息

Hosp Top. 2012 Oct-Dec;90(4):98-103. doi: 10.1080/00185868.2012.737754.

Abstract

Service process on a site in the health sector does not only bring people and services into contact, but also all other people who share the fate of particular working medium. Although these people should cooperate and care about each other, contributing new merits to humanity with their synergy, meeting of people with the other people from time to time intertwine into a bitter, pain giving relation, like the way it happens with meeting of people with services. Owing to its controversy to humanitarian nature, religious and social values, the pain that human beings cause to one another is occasionally disguised behind a veil, thus turning into a life tragedy for individuals in the background. Mobbing which is commonly a confrontable problem in every workplace means psychological violence, enclosure, harassment, molestation or endurance. This study aims to draw attention to the precautions required to be taken against mobbing activities by analyzing situations of health employees who undergo mobbing actions in Turkey and in the World. To achieve this, the existing studies concerning mobbing in the healthcare sector have been examined. In conclusion; it is determined that mobbing activities towards healthcare workers have limited their communication possibilities, damaged social relations and social image, prevented vocational improvement and destroyed mental health of employees. With respect to mobbing behavior towards health employees, we should adopt a democratic, contributing, and guiding administration style, we should apply organizational justice, excessive work inspections must be reduced, work ethics and social responsibility awareness must be developed, we should clearly determine the duties and responsibilities, physical conditions must be improved and necessary legal arrangements concerning the subject must be made to be able to prevent mobbing.

摘要

卫生部门某一地点的服务过程不仅使人员与服务相互接触,还涉及所有与特定工作环境命运相关的其他人。尽管这些人应该相互合作、相互关心,通过协同作用为人类贡献新的价值,但人与人之间的相遇有时会交织成一种痛苦、伤人的关系,就如同人与服务的相遇一样。由于这种情况与人道主义性质、宗教和社会价值观相矛盾,人类相互造成的痛苦有时会被一层面纱掩盖,从而在背后成为个人的生活悲剧。职场霸凌在每个工作场所通常都是一个可应对的问题,它意味着心理暴力、孤立、骚扰、猥亵或忍耐。本研究旨在通过分析土耳其和世界范围内遭受职场霸凌行为的卫生工作者的情况,提请人们注意针对职场霸凌活动应采取的预防措施。为实现这一目标,对医疗保健部门现有关于职场霸凌的研究进行了审查。总之,已确定针对医护人员的职场霸凌活动限制了他们的沟通可能性,破坏了社会关系和社会形象,阻碍了职业发展,并损害了员工的心理健康。对于针对卫生工作者的职场霸凌行为,我们应采用民主、有贡献性和指导性的管理风格,应实施组织公正,减少过度的工作检查,培养职业道德和社会责任意识,明确确定职责和责任,改善工作条件,并就该主题做出必要的法律安排,以便能够预防职场霸凌。

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