探讨组织文化对消费者对心理健康康复机构支持感知的影响。

Exploring the effect of organizational culture on consumer perceptions of agency support for mental health recovery.

机构信息

Department of Sociology, Social Work and Criminal Justice, East Stroudsburg University, 200 Prospect Street, Stroud Hall Room 414, East Stroudsburg, PA, 18301, USA,

出版信息

Community Ment Health J. 2014 May;50(4):427-34. doi: 10.1007/s10597-013-9681-8. Epub 2013 Dec 17.

DOI:10.1007/s10597-013-9681-8

PMID:24343525

Abstract

This research explores the impact of mental health agency culture on consumers' perceptions of agency support for their recovery. This study hypothesized that a constructive organizational culture must be present for consumers to perceive agency support for recovery. A sample of 12 mental health agencies in rural Pennsylvania participated in the research. Agency administrators completed an instrument called the recovery oriented service environment, which measured the number of recovery model program components offered by the agency. Consumers completed the recovery oriented services indicators, which taps into their perception of agency support for recovery. Direct service staff completed the organizational social context, which measured their agency's culture. Results showed that in this sample stronger consumer perceptions of agency support for recovery were correlated with higher ratings of agency constructive culture. The results suggest that agency culture is an important variable to target when implementing recovery model programming.

摘要

本研究探讨了心理健康机构文化对消费者对机构支持其康复的看法的影响。本研究假设，消费者必须感受到建设性的组织文化，才能感受到机构对康复的支持。宾夕法尼亚州农村的 12 家心理健康机构的管理人员参与了这项研究。机构管理人员完成了一项名为“以康复为导向的服务环境”的工具，该工具衡量了机构提供的康复模式项目组件的数量。消费者完成了“以康复为导向的服务指标”，这反映了他们对机构支持康复的看法。一线服务人员完成了“组织社会环境”，这衡量了他们机构的文化。结果表明，在这个样本中，消费者对机构支持康复的看法越强，与机构建设性文化的评价就越高。结果表明，在实施康复模式项目时，机构文化是一个需要重点关注的重要变量。