Durso Francis T, Ferguson Ashley N, Kazi Sadaf, Cunningham Charlene, Ryan Christina
School of Psychology, Georgia Institute of Technology, 654 Cherry Street, Atlanta, GA 30332, USA.
School of Psychology, Georgia Institute of Technology, 654 Cherry Street, Atlanta, GA 30332, USA.
Appl Ergon. 2015 Mar;47:345-54. doi: 10.1016/j.apergo.2014.09.002. Epub 2014 Oct 3.
Part of the work of a critical care nurse is to manage the threats that arise that could impede efficient and effective job performance. Nurses manage threats by employing various strategies to keep performance high and workload manageable. We investigated strategic threat management by using the Threat-Strategy Interview. Threats frequently involved technology, staff, or organizational components. The threats were managed by a toolbox of multifaceted strategies, the most frequent of which involved staff-, treatment- (patient + technology), examination- (patient + clinician), and patient-oriented strategies. The profile of strategies for a particular threat often leveraged work facets similar to the work facet that characterized the threat. In such cases, the nurse's strategy was directed at eliminating the threat (not working around it). A description at both a domain invariant level - useful for understanding strategic threat management generally - and a description at an operational, specific level - useful for guiding interventions-- are presented. A structural description of the relationship among threats, strategies, and the cues that trigger them is presented in the form of an evidence accumulation framework of strategic threat management.
重症护理护士的部分工作是应对可能出现的、会妨碍高效工作表现的威胁。护士通过运用各种策略来管理威胁,以保持高工作表现并使工作量可控。我们使用威胁 - 策略访谈来调查策略性威胁管理。威胁通常涉及技术、人员或组织层面。这些威胁通过一系列多方面的策略来管理,其中最常见的策略涉及人员、治疗(患者 + 技术)、检查(患者 + 临床医生)和以患者为导向的策略。针对特定威胁的策略概况通常利用与构成该威胁的工作层面相似的工作层面。在这种情况下,护士的策略旨在消除威胁(而非绕过它)。本文呈现了一个在领域不变层面的描述——有助于总体理解策略性威胁管理,以及一个在操作、具体层面的描述——有助于指导干预措施。威胁、策略以及触发它们的线索之间关系的结构化描述,以策略性威胁管理的证据积累框架的形式呈现。