用户对辅助技术服务提供的满意度：对身体残疾和多重残疾儿童家长经历的探索性分析。
Satisfaction of users with assistive technology service delivery: An exploratory analysis of experiences of parents of children with physical and multiple disabilities.
作者信息
Desideri Lorenzo, Stefanelli Brunella, Bitelli Claudio, Roentgen Uta, Gelderblom Gert-Jan, de Witte Luc
机构信息
a Centre for Assistive Technology , Az. USL Bologna, Ausilioteca, AIAS Bologna onlus , Italy .
b Research Centre for Technology in Care, Zuyd University of Applied Sciences , Heerlen , The Netherlands , and.
出版信息
Dev Neurorehabil. 2016 Aug;19(4):255-66. doi: 10.3109/17518423.2014.988303. Epub 2014 Dec 30.
OBJECTIVE
To describe experience of assistive technology service delivery (ATSD) by parents of children with physical or multiple disabilities (aged 3-18 years).
METHOD
Forty-seven of 115 parents participated in a postal survey assessing satisfaction with the ATSD process, employing the QUEST 2.0 and the KWAZO scales. Six of these participated in two focus groups. Descriptive statistics were used for satisfaction scores. The focus group transcripts were coded and combined with survey results by two independent researchers.
RESULTS
Low satisfaction scores were reported for follow-up, AT delivery, maintenance services, access to services, coordination, and efficiency of ATSD. Several barriers to and facilitators of ATSD were mentioned and solutions to improve ATSD quality were identified.
CONCLUSION
Evaluation of parents' service experience is central for identifying shortcomings in ATSD. Health professionals are advised to utilize validated instruments and strategies to assess effectiveness of technological interventions and to assure ATSD quality.
目的
描述身体残疾或多重残疾儿童（3至18岁）的家长提供辅助技术服务（ATSD）的经验。
方法
115名家长中的47名参与了一项邮寄调查，使用QUEST 2.0和KWAZO量表评估对ATSD过程的满意度。其中6名家长参加了两个焦点小组。描述性统计用于满意度得分。焦点小组的记录由两名独立研究人员进行编码，并与调查结果相结合。
结果
在随访、辅助技术交付、维护服务、服务获取、协调以及ATSD效率方面，满意度得分较低。提到了ATSD的几个障碍和促进因素，并确定了提高ATSD质量的解决方案。
结论
评估家长的服务体验对于识别ATSD中的不足至关重要。建议卫生专业人员使用经过验证的工具和策略来评估技术干预的有效性，并确保ATSD质量。
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