Kim Joanna J, Brookman-Frazee Lauren, Gellatly Resham, Stadnick Nicole, Barnett Miya L, Lau Anna S
University of California Los Angeles, Department of Psychology.
University of California San Diego, Department of Psychiatry.
Prof Psychol Res Pr. 2018 Apr;49(2):131-142. doi: 10.1037/pro0000182.
Burnout among community mental health (CMH) therapists has been associated with poorer therapist health, high agency turnover, poorer client outcomes, and compromised quality of care. Recent mandates to learn and implement multiple evidence-based practices (EBPs) within CMH settings are intended to improve the quality of community care, yet there is mixed evidence concerning the impacts on workforce burnout. The current study sought to identify correlates of therapist emotional exhaustion, a key aspect of burnout, during the sustainment phase of a system-driven implementation of multiple EBPs in children's mental health services. We hypothesized that high workload and unfavorable organizational climate would relate to therapist emotional exhaustion, but that positive experiences with EBPs adopted would relate to lower exhaustion. Although agency-level indices of organizational climate were unrelated to exhaustion, a multilevel model revealed that therapists' weekly work hours, caseload, and number of EBPs delivered were associated with increased emotional exhaustion. Additionally, activities associated with the EBP implementation efforts (e.g., hours spent in EBP-related activities, supervision or consultation, or outcome monitoring), were not associated with emotional exhaustion. Therapists' knowledge and confidence delivering EBPs and their positive perceptions of EBPs were protective against emotional exhaustion, but these perceptions did not buffer the risks associated with heavy workload. Findings point to implementation strategies to prevent burnout and associated turnover that compromise the returns on investments in EBP implementation.
社区心理健康(CMH)治疗师的职业倦怠与治疗师健康状况较差、机构人员高流动率、患者治疗效果不佳以及护理质量受损有关。近期要求在CMH环境中学习和实施多种循证实践(EBP)的指令旨在提高社区护理质量,但关于其对员工职业倦怠影响的证据好坏参半。本研究旨在确定在儿童心理健康服务中系统驱动实施多种EBP的维持阶段,治疗师情绪耗竭(职业倦怠的一个关键方面)的相关因素。我们假设高工作量和不利的组织氛围与治疗师情绪耗竭有关,但采用EBP的积极体验与较低的耗竭程度有关。尽管机构层面的组织氛围指标与耗竭无关,但一个多层次模型显示,治疗师的每周工作时长、工作量以及实施的EBP数量与情绪耗竭增加有关。此外,与EBP实施工作相关的活动(如花费在与EBP相关活动、监督或咨询、或结果监测上的时间)与情绪耗竭无关。治疗师实施EBP的知识和信心以及他们对EBP的积极看法可预防情绪耗竭,但这些看法并不能缓冲与繁重工作量相关的风险。研究结果指出了预防职业倦怠及相关人员流动的实施策略,这些职业倦怠和人员流动会损害EBP实施投资的回报。