东马来西亚半岛沿海地区社区康复（CBR）工作者对残疾人护理工作的满意度。

Job satisfaction among Community-Based Rehabilitation (CBR) workers in caring for disabled persons in the east coast region of Peninsular Malaysia.

机构信息

International Centre for Casemix and Clinical Coding, Faculty of Medicine, Universiti Kebangsaan Malaysia (National University of Malaysia), 56000 Cheras, Kuala Lumpur, Malaysia.

Department of Special Care Nursing, Kulliyyah of Nursing, International Islamic University Malaysia (IIUM), Jalan Hospital Campus, 25100, Kuantan, Pahang, Malaysia.

出版信息

BMC Public Health. 2019 Feb 19;19(1):208. doi: 10.1186/s12889-019-6520-z.

DOI:10.1186/s12889-019-6520-z

PMID:30782152

原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC6381719/

Abstract

BACKGROUND

Job satisfaction influences staff retention, motivation, and performance in providing services. A considerable amount of published studies has reported on the job satisfaction level of healthcare workers, but to date, very few studies focused on Community-Based Rehabilitation (CBR) workers. This study aimed to explore the job satisfaction level among Community-Based Rehabilitation (CBR) workers and associated factors related to their overall job satisfaction.

METHODS

A one-year survey was conducted in three states of the east coast region of Peninsular Malaysia involving 204 CBR workers selected through universal sampling method where all CBR staff who fulfilled the inclusion criteria were selected as participants. Self-completed questionnaires consisted of 20 association factors on six-point Likert scale responses were distributed. Total mean satisfaction level and mean associated factors were reported in this study.

RESULTS

The results showed that the majority of the participants were between 20 and 40 years old (72%), female (96%), Malay (99%) and had 1-5 years of working experience. The mean total satisfaction score was 79.8 ± SD = 7.85. The highest mean satisfaction level for the associated factor was 4.6 ± SD = 0.59 with about 95% of the participants were satisfied that "CBR programme is a challenging work", while the lowest satisfaction level for associated factor was on "salary of community-based rehabilitation staff is acceptable", with mean score of 2.3 ± SD = 0.97 with about 59% of the participants felt dissatisfied. The results of this study determined that the highest dissatisfied factors among CBR workers were on salary.

CONCLUSION

These findings provided useful information for policymakers to evaluate this issue for a sustainable CBR programme in the future.

TRIAL REGISTRATION

This study has been registered for trial as 'retrospective registered' in the Australian New Zealand Clinical Trials Registry (ANZCTR) (registration no.: ACTRN 12618001101279 ) on 5th October 2018.

摘要

背景

工作满意度会影响员工提供服务的留职率、积极性和绩效。大量已发表的研究报告了医疗保健工作者的工作满意度水平，但迄今为止，很少有研究关注社区康复（CBR）工作者。本研究旨在探讨社区康复（CBR）工作者的工作满意度水平，以及与其整体工作满意度相关的因素。

方法

在马来西亚半岛东海岸的三个州进行了为期一年的调查，共涉及 204 名 CBR 工作者，采用普遍抽样法选取，所有符合纳入标准的 CBR 工作人员都被选为参与者。通过六点李克特量表反应的 20 个关联因素的自我完成问卷进行分发。本研究报告了总满意度水平和平均相关因素。

结果

结果显示，大多数参与者年龄在 20 至 40 岁之间（72%），女性（96%），马来人（99%），工作经验在 1-5 年之间。平均总满意度得分为 79.8±SD=7.85。关联因素中满意度最高的平均值为 4.6±SD=0.59，约 95%的参与者对“CBR 计划是一项具有挑战性的工作”感到满意，而关联因素中满意度最低的是“社区康复工作人员的工资可以接受”，平均得分为 2.3±SD=0.97，约 59%的参与者感到不满意。本研究的结果表明，CBR 工作者最不满意的因素是工资。