家庭机械通气：患者视角调查研究。
Home Mechanical Ventilation: A Patient's Perspective Survey Study.
机构信息
Department of Aneasthesiological and Intensive Care Nursing, Medical University of Lublin, 20-093 Lublin, Poland.
出版信息
Int J Environ Res Public Health. 2021 Apr 12;18(8):4048. doi: 10.3390/ijerph18084048.
BACKGROUND
An increasing number of patients included in home mechanical ventilation (HMV) care has been under observation for many years. The study aimed to assess the patients opinion concerning the expected and perceived quality of care in an HMV system and a patient's satisfaction with care.
METHODS
In 2017, patients treated with HMV were surveyed in Poland with the modified SERVQUAL questionnaire.
RESULTS
One hundred correctly completed surveys were analyzed. Patient Satisfaction Index was high. In every examined area, the expectations were statistically significant larger than the perception of the services. The biggest gap was in the tangibility dimension and the smallest gap was in the empathy dimension. Perceived respect and understanding for a patient's needs are close to the expectations.
CONCLUSIONS
The level of satisfaction with health care among patients treated with HMV in majority of investigated components is high. Moreover, the difference between perceived and expected quality of health care in the HMV system was relatively small in the opinion of the patients themselves. Further investigations with alternative methods are needed.
背景
越来越多的患者接受家庭机械通气（HMV）治疗，这一现象已经持续了多年。本研究旨在评估患者对 HMV 系统中预期和感知到的护理质量的看法，以及患者对护理的满意度。
方法
2017 年，波兰对接受 HMV 治疗的患者进行了改良 SERVQUAL 问卷调查。
结果
分析了 100 份完整有效的调查问卷。患者满意度指数较高。在每个被检查的领域，期望都明显大于对服务的感知。差距最大的是有形性维度，最小的是同理关怀维度。患者对尊重和理解需求的感知接近期望。
结论
在接受 HMV 治疗的患者中，大多数患者对医疗保健的满意度较高。此外，患者自身认为 HMV 系统中感知到的和期望的医疗保健质量之间的差异相对较小。需要进一步采用其他方法进行研究。
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