Baig Ali T, Riaz Zahid
Lahore School of Economics, Lahore, Pakistan.
Front Psychol. 2021 Nov 29;12:746823. doi: 10.3389/fpsyg.2021.746823. eCollection 2021.
We conceptualize and examine an integrated model of compulsory citizenship behavior in the employees of the insurance sector. For this purpose, direct and indirect influences of job demands (active-aggressive and passive-aggressive abusive supervisions) are examined on the compulsory citizenship behavior. In so doing, the relevance of perceived support of coworkers as a job resource and emotional exhaustion as an underlying mechanism is investigated. Data were collected from 205 managerial level employees working in the insurance sector of a developing economy. Both aspects of abusive supervision have both direct and indirect effects through emotional exhaustion on compulsory citizenship behavior. Active-aggressive abusive supervision, coupled with low perceived support of the coworkers influences emotional exhaustion that culminates in increased compulsory citizenship behavior of employees. Interestingly, when perceived support of coworkers is high, the indirect link between active aggressive abusive supervision and compulsory citizenship behavior through emotional exhaustion decreases. For human resource managers, these findings imply that the proper background checks should be made before the recruitment so that employees with troubled past or tending to exhibit aggression can be screened. For line managers, these findings imply that coworkers can play a major role in curbing the compulsory citizenship behavior. Thus, managers should foster such organizational practices that can develop mutual trust and stronger relationship among coworkers so that coworkers can become the perfect source of psychological support.
我们构思并检验了保险行业员工强制公民行为的综合模型。为此，研究了工作需求（主动攻击型和被动攻击型辱骂性监督）对强制公民行为的直接和间接影响。在此过程中，考察了同事感知支持作为一种工作资源的相关性以及情绪耗竭作为一种潜在机制的情况。数据收集自一个发展中经济体保险行业的205名管理层员工。辱骂性监督的两个方面都通过情绪耗竭对强制公民行为产生直接和间接影响。主动攻击型辱骂性监督，再加上同事的低感知支持，会影响情绪耗竭，最终导致员工的强制公民行为增加。有趣的是，当同事的感知支持较高时，主动攻击型辱骂性监督与通过情绪耗竭产生的强制公民行为之间的间接联系会减弱。对于人力资源经理来说，这些发现意味着在招聘前应进行适当的背景调查，以便筛选出有不良过往或倾向于表现出攻击性的员工。对于直线经理来说，这些发现意味着同事在抑制强制公民行为方面可以发挥主要作用。因此，管理者应该培养能够在同事之间建立相互信任和更紧密关系的组织实践，以便同事能够成为完美的心理支持来源。
