探索台湾地区新冠肺炎疫情期间低收入移工的健康信息寻求行为：一项质性研究。
Exploring low-income migrant workers' health information-seeking behavior during COVID-19 in Taiwan: A qualitative study.
作者信息
Lee Tuan-He, Jarupreechachan Weerachaya, Tseng Yuan-Chi
机构信息
Institute of Service Science, National Tsing Hua University, Hsinchu, Taiwan.
Information Science, Cornell University, Ithaca, NY, USA.
出版信息
Digit Health. 2022 Oct 26;8:20552076221133764. doi: 10.1177/20552076221133764. eCollection 2022 Jan-Dec.
BACKGROUND
COVID-19 pandemic is reported to exacerbate existing vulnerabilities of marginalized groups, and the lack of self-care can lead to the spread of the virus across society. Therefore, effective responses to the challenges imposed by the health crisis should consider the health information needs of migrant workers.
OBJECTIVE
We aimed to explore how migrant low-income workers seek health information and how their health-related information needs were met during a health crisis. We also investigated migrant workers' preferred information sources and types of content with the theoretical concept of health literacy to understand the development of health competencies among migrant workers.
METHODS
We conducted semi-structured interviews with Thai low-income migrant workers. A total of 13 Thai migrant workers participated in the study, among whom five were undocumented. The interviews were audio-taped, transcribed, and analyzed with the thematic analysis approach.
RESULTS
Our findings indicated that migrant workers' health literacy and health information behavior could be improved through technology when facing a health crisis. We found that participants sought health information proactively to reduce their perceived risks. However, there is still space for design to support the ability to process jargon information and apply local policy, such as providing easy-to-understand, accurate, and timely information. The findings of this study provide some insights for the authority and technological design to respond to migrant workers' health information needs.
CONCLUSIONS
This study acknowledges and understands the needs of vulnerable migrant workers in society. The findings of this study provide insights for the authority and technological design to respond to migrant workers' health information needs. We also outline the areas worth further investigation, such as the communication between information seekers and providers, and the navigation of the healthcare system for migrants in the host country.
背景
据报道，新冠疫情加剧了边缘化群体现有的脆弱性，而缺乏自我护理可能导致病毒在社会中传播。因此，有效应对健康危机带来的挑战应考虑农民工的健康信息需求。
目的
我们旨在探讨低收入农民工如何寻求健康信息，以及在健康危机期间他们的健康相关信息需求是如何得到满足的。我们还利用健康素养的理论概念调查了农民工偏好的信息来源和内容类型，以了解农民工健康能力的发展情况。
方法
我们对泰国低收入农民工进行了半结构化访谈。共有13名泰国农民工参与了这项研究，其中5人没有合法身份。访谈进行了录音、转录，并采用主题分析方法进行分析。
结果
我们的研究结果表明，在面临健康危机时，通过技术手段可以提高农民工的健康素养和健康信息行为。我们发现，参与者会主动寻求健康信息以降低他们感知到的风险。然而，在支持处理专业术语信息和应用当地政策的能力方面，设计上仍有改进空间，比如提供通俗易懂、准确及时的信息。本研究结果为当局和技术设计应对农民工的健康信息需求提供了一些见解。
结论
本研究认识并理解了社会中弱势农民工的需求。本研究结果为当局和技术设计应对农民工的健康信息需求提供了见解。我们还概述了值得进一步研究的领域，如信息寻求者与提供者之间的沟通，以及东道国农民工的医疗系统导航。
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