A technical assistance program approach for pharmacist clinical services integration in primary care organizations.

BACKGROUND

Little is known about the use of technical assistance (TA) programs to facilitate the integration of pharmacist clinical services in primary care settings.

OBJECTIVE

Design, implement, and evaluate a TA program to advance pharmacist integration and clinical services in primary care.

PRACTICE DESCRIPTION

Structured TA program for developing new or enhancing current integrated pharmacist services was utilized in 4 primary care organizations (i.e., federally qualified health center, accountable care organization, and an academic and regional health system).

PRACTICE INNOVATION

Holistic TA program with a logic model, organizational stages of pharmacist integration, project prioritization, and implementation plans.

EVALUATION METHODS

A mixed-methods contextual inquiry approach for integration of pharmacist clinical services. Quantitative analysis was used for TA program activities, time spent, pilot project data, and a web-based survey for post-TA program assessment. Coincidence analysis was used to assess organizational commitment to TA services. Qualitative analysis was used for data collected through semi-structured key informant interviews and team meeting activity reports.

RESULTS

TA program team spent 1872 hours over 11 months on program development, logistics, implementation, and project oversight. TA services included 88 onsite and virtual meetings, 11 onsite pharmacist coaching sessions, 6 workflow mapping sessions, and updating online learning resources. Primary care organizations that had already hired a pharmacist were more likely to uptake TA services. Most useful TA methods were webinar meetings (89%) and on-site pharmacist coaching (88%). TA project results were used for strategic planning (73%), pharmacist value/impact assessment (72%), pharmacist capacity modeling (68%), and workflow design (65%). A key learning from the TA program was the importance of a qualified pharmacist with clinical service experience in primary care settings and population health teams.

CONCLUSION

TA program for the pharmacist clinical service integration has broad application to primary care organizations with diverse organizational structures, payer mixes, and practice settings.