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我也想去那儿!社交媒体营销中的旅游目的地羡慕效应。

I want to go there too! Tourism destination envy in social media marketing.

作者信息

Zheng Yu-Hao, Xu Tao, Shi Guicheng, Jiang Linli

机构信息

School of Management, Guangxi Minzu University, Nanning City, Guangxi Autonomous Region, 530006, China.

School of Business, Macau University of Science and Technology, Avenida WaiLong, Taipa, 999078, Macau.

出版信息

Heliyon. 2023 Nov 27;9(12):e22889. doi: 10.1016/j.heliyon.2023.e22889. eCollection 2023 Dec.

Abstract

Envy has been widely discussed as a type of consumption motivation and a consumer attitude towards specific consumer goods in the context of social media. However, research on envy in tourism consumption decision-making is still relatively scarce. Accordingly, adopting social cognitive theory while considering benign envy, this study discusses the impact of social media content on consumers' destination envy and behavioural intention during the COVID-19 pandemic. Using a survey of 320 Chinese tourists who travelled to Macao, this paper develops and tests a conceptual framework. The results show that destination envy plays an intermediary role between social media content and consumer behavioural intention. Our findings thus integrate disparate literature streams while shedding light on the impacts of social media content on tourism consumers' travel decisions during the COVID-19 era.

摘要

在社交媒体背景下,嫉妒已被广泛讨论为一种消费动机和消费者对特定消费品的态度。然而,关于旅游消费决策中嫉妒心理的研究仍然相对较少。因此,本研究采用社会认知理论并考虑良性嫉妒,探讨了在新冠疫情期间社交媒体内容对消费者目的地嫉妒和行为意图的影响。通过对320名前往澳门旅游的中国游客进行调查,本文构建并检验了一个概念框架。结果表明,目的地嫉妒在社交媒体内容和消费者行为意图之间起中介作用。我们的研究结果整合了不同的文献流,同时揭示了在新冠疫情时代社交媒体内容对旅游消费者旅行决策的影响。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/d8c8/10731093/7552cecf7e3a/gr1.jpg

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