Department of Marketing, National University of Singapore, Singapore, Singapore.
Department of Business Administration, Holy Spirit University of Kaslik, Jounieh, Lebanon.
PLoS One. 2024 Feb 8;19(2):e0297241. doi: 10.1371/journal.pone.0297241. eCollection 2024.
The purpose of this paper is to address the chasm between academic research on social media as an expanding academic discipline and at the same time a growing marketing function. A bibliometric analysis indicated the evolution of academic research on social media. The results of a survey of 280 social media practitioners shed the light on the gap between academic social media research and the practice of professionals. A qualitative study also offered novel insights and recommendations for future developments in academic research on social media. The findings of this paper showed that academic research on social media is growing in terms of the number of publications but is struggling in three areas: visibility, relevance, and influence on practitioners. This study contributes to the body of knowledge on social media. The implications of our study are derived from the importance of our findings on the directions to publish more relevant and timely academic research on social media. While extensive studies exist on social media, their influence on practitioners is still limited.
本文旨在弥合社交媒体作为一个不断发展的学术学科和日益重要的营销功能之间的鸿沟。文献计量分析表明了社交媒体学术研究的演变。对 280 名社交媒体从业者的调查结果揭示了学术社交媒体研究与专业人士实践之间的差距。一项定性研究也为社交媒体学术研究的未来发展提供了新的见解和建议。本文的研究结果表明,社交媒体学术研究在出版物数量方面不断增长,但在三个方面仍面临困境:知名度、相关性和对从业者的影响。本研究丰富了社交媒体领域的知识体系。我们的研究结果对社交媒体领域具有重要意义,因为它为更相关和及时的学术研究指明了方向。虽然已经有大量关于社交媒体的研究,但它们对从业者的影响仍然有限。