Petitta Laura, Jiang Lixin, Ghezzi Valerio
Department of Psychology, Sapienza University of Rome, Via dei Marsi, 78, 00185 Rome, Italy.
School of Psychology, University of Auckland, 23 Symonds Street, Auckland 1010, New Zealand.
Eur J Investig Health Psychol Educ. 2025 Jul 2;15(7):122. doi: 10.3390/ejihpe15070122.
Workplace contextual emotions are structured ways of emotionally thinking about specific cues in the context that employees share within their organization. These dynamics reflect how employees emotionally interpret and respond to organizational environments. Contextual emotions may shape working relationships into different types of toxic emotional dynamics (e.g., claiming, controlling, distrusting, provoking) or, conversely, positive emotional dynamics (i.e., exchanging), thus setting the emotional tone that affects employees' actions and their level of comfort/discomfort. The present study uses latent profile analysis (LPA) to identify subpopulations of employees who may experience differing levels of both positive and negative emotional dynamics (i.e., different configurations of emotional patterns of workplace behavior). Moreover, it examines whether the emergent profiles predict work-related (i.e., job satisfaction, burnout) and health-related outcomes (i.e., sleep disturbances, physical and mental health). Using data from 801 Italian employees, we identified four latent profiles: "functional dynamics" (low toxic emotions and high exchange), "dialectical dynamics" (co-existence of medium toxic emotions and medium exchange), "mild dysfunctional dynamics" (moderately high toxic emotions and low exchange), and "highly dysfunctional dynamics" (extremely high toxic emotions and extremely low exchange). Moreover, employees in the dialectical, mild dysfunctional, and highly dysfunctional groups reported progressively higher levels of poor health outcomes and progressively lower levels of satisfaction, whereas the functional group was at low risk of stress and was the most satisfied group. The theoretical and practical implications of the LPA-classified emotional patterns of workplace behavior are discussed in light of the relevance of identifying vulnerable subpopulations of employees diversely exposed to toxic configurations of emotional/relational ambience.
工作场所情境情绪是员工在组织内共同分享的情境中,对特定线索进行情感思考的结构化方式。这些动态反映了员工如何从情感上解读和应对组织环境。情境情绪可能会将工作关系塑造成不同类型的有害情绪动态(例如,索取、控制、不信任、挑衅),或者相反,塑造成积极的情绪动态(即交流),从而设定影响员工行为及其舒适/不适程度的情感基调。本研究使用潜在剖面分析(LPA)来识别可能经历不同程度的积极和消极情绪动态(即工作场所行为情感模式的不同配置)的员工亚群体。此外,它还考察了所出现的剖面是否能预测与工作相关的(即工作满意度、倦怠)和与健康相关的结果(即睡眠障碍、身心健康)。利用来自801名意大利员工的数据,我们识别出了四种潜在剖面:“功能性动态”(低有害情绪和高交流)、“辩证性动态”(中等有害情绪和中等交流并存)、“轻度功能失调性动态”(有害情绪适度高且交流低)和“高度功能失调性动态”(有害情绪极高且交流极低)。此外,辩证性、轻度功能失调性和高度功能失调性组的员工报告的健康不良结果水平逐渐升高,满意度水平逐渐降低,而功能性组的压力风险较低,是最满意的组。鉴于识别出不同程度暴露于有害情感/关系氛围配置下的脆弱员工亚群体的相关性,我们讨论了LPA分类的工作场所行为情感模式的理论和实践意义。