Berger M C, Ray L N, Del Togno-Armanasco V
Creative Resources Group, Lake Oswego, Oregon.
J Nurs Adm. 1993 Jul-Aug;23(7-8):65-9. doi: 10.1097/00005110-199307000-00016.
Successful consultation between nurse administrators and management consultants requires developing a good working relationship and effectively managing the consultation process. The authors describe a four-phase consultation process from the perspective of both the manager and the consultant, identifying the critical steps and behaviors at each phase that promote a successful consultation.
护士管理人员与管理顾问之间的成功咨询需要建立良好的工作关系并有效管理咨询过程。作者从管理者和顾问双方的角度描述了一个四阶段咨询过程,确定了每个阶段促进成功咨询的关键步骤和行为。