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[专家评估中的质量圈作为质量管理工具]

[Quality circles in expert assessment as an instrument in quality management].

作者信息

Lederer P, Pfaff G, Walter K, Weihrauch M, Weber A

机构信息

Landratsamt Erlangen-Höchstadt, Gesundheitsamt, Friedrich-Alexander-Universität Erlangen-Nürnberg.

出版信息

Gesundheitswesen. 1998 Jul;60(7):415-9.

PMID:9738350
Abstract

An intercomparison programme was carried out as part of the quality management of medical assessments in the public health service in Baden-Württemberg. All physicians who performed medical assessments in January 1997 were invited to participate. They received a case description adopted from medical records of a precedent case (56-year-old head of a department in an administrative authority, severely disabled after left-sided stroke with residual right-sided partial hemiparesis, reduced work performance), and were asked to assess whether the patient was permanently unable to work. Access to medical expert opinions was requested. Participation was voluntary. Assessments were reviewed twice as to whether five prospectively defined evaluation criteria were fully met, or only partially or not at all. Participants and reviewers remained unknown to each other. Among 246 eligible physicians, 103 returned an assessment (43%). Forty-five respondents had requested additional expert opinions. Anticipations for five criteria were met to their full extent with regard to: formal construction, all submissions; case description, 84%; sociomedical diagnosis, 65%; description of ability to work, 53%; and response to the question posed, 75% of submissions. The programme required considerable work time in its preparatory, field, and evaluation phases. The procedure was however found to be practicable, and a suitable element within a quality management programme can contribute towards motivation, quality assurance and the identification of possible deficits, and thus indicate possible topics and issues for continuing education and quality control programmes.

摘要

作为巴登-符腾堡州公共卫生服务医疗评估质量管理的一部分,开展了一项比对计划。邀请了所有在1997年1月进行医疗评估的医生参与。他们收到了一份从前例病历中摘取的病例描述(一名56岁的行政机关部门负责人,左侧中风后重度残疾,右侧半身有部分偏瘫,工作能力下降),并被要求评估该患者是否永久丧失工作能力。要求参考医学专家意见。参与是自愿的。对评估是否完全符合、部分符合或完全不符合五项预先确定的评估标准进行了两轮审查。参与者和审查者相互不认识。在246名符合条件的医生中,103人返回了评估结果(43%)。45名受访者要求提供额外的专家意见。在以下方面,五项标准的预期得到了充分满足:形式结构,所有提交的材料;病例描述,84%;社会医学诊断,65%;工作能力描述,53%;以及对所提问题的回答,75%的提交材料。该计划在筹备、实施和评估阶段需要大量的工作时间。然而,该程序被认为是可行的,质量管理计划中的一个适当要素有助于激发积极性、保证质量并识别可能存在的缺陷,从而为继续教育和质量控制计划指明可能的主题和问题。

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