预测金融科技创新的采用:社会规范和态度的中介作用。

Predicting Fintech Innovation Adoption: the Mediator Role of Social Norms and Attitudes.

作者信息

Irimia-Diéguez A, Velicia-Martín F, Aguayo-Camacho M

机构信息

Department of Financial Economy and Operations Management, University of Seville, Seville, Spain.

Department of Business Management and Marketing, University of Seville, Seville, Spain.

出版信息

Financ Innov. 2023;9(1):36. doi: 10.1186/s40854-022-00434-6. Epub 2023 Jan 15.

Abstract

Digital innovation is challenging the traditional way of offering financial services to companies; the so-called Fintech phenomenon refers to startups that use the latest technologies to offer innovative financial services. Within the framework of the Theory of Planned Behavior (TPB) and the Theory of Reasoned Action (TRA), the primary purpose of this paper is to develop a causal-predictive analysis of the relationship between Subjective Norms, Attitudes, and Perceived Behavioral Control with the Intention to Use and Behavioral Use of the Fintech services by companies. Partial Least Squares Structural Equation Modeling methodology was used with data collected from a survey of 300 companies. Our findings support the TRA and TPB models and confirm their robustness in predicting companies' intention and use of Fintech services. Financial technology innovators must understand the processes involved in users' adoption to design sound strategies that increase the viability of their services. Studying the antecedents of behavioral intention to adopt Fintech services can greatly help understand the pace of adoption, allowing these players to attract and retain customers better. This study contributes to the literature by formulating and validating TPB to predict Fintech adoption, and its findings provide useful information for banks and Fintech companies and lead to an improvement in organizational performance management in formulating marketing strategies.

摘要

数字创新正在挑战向企业提供金融服务的传统方式;所谓的金融科技现象是指那些利用最新技术提供创新金融服务的初创企业。在计划行为理论(TPB)和理性行动理论(TRA)的框架内,本文的主要目的是对主观规范、态度和感知行为控制与企业使用金融科技服务的意图和行为使用之间的关系进行因果预测分析。采用偏最小二乘结构方程建模方法,数据来自对300家公司的调查。我们的研究结果支持TRA和TPB模型,并证实了它们在预测公司对金融科技服务的意图和使用方面的稳健性。金融科技创新者必须了解用户采用过程,以设计合理的策略来提高其服务的可行性。研究采用金融科技服务的行为意图的前因可以极大地帮助理解采用的速度,使这些参与者能够更好地吸引和留住客户。本研究通过构建和验证TPB来预测金融科技的采用,为文献做出了贡献,其研究结果为银行和金融科技公司提供了有用信息,并有助于在制定营销策略时改善组织绩效管理。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/1a7d/9840562/757d46591af9/40854_2022_434_Fig1_HTML.jpg

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