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影响消费者对使用数字媒体平台进行健康知识传播态度的因素:认知-情感-行为模式的研究结果

Factors affecting consumer attitudes towards using digital media platforms on health knowledge communication: Findings of cognition-affect-conation pattern.

作者信息

Zeng Siqi, Lin Xinyi, Zhou Liting

机构信息

School of Urban Culture, South China Normal University, Guangzhou, China.

出版信息

Front Psychol. 2023 Jan 26;14:1008427. doi: 10.3389/fpsyg.2023.1008427. eCollection 2023.

Abstract

As the world enters the second year of the pandemic, many posts are marketed to promote products under the guise of spreading knowledge to fulfill the users' requirement for health knowledge. Current research, however, has primarily focused on methods to improve health literacy rather than the impact of this new form. To remedy this deficiency, this research use Cognition-Affect-Conation Pattern (CAC) to investigate digital media users and to determine attitudes towards this new form and influential. Data was collected in December 2021 from 314 users in Guangzhou, China, a Likert-type scale developed by the researchers. Regression analyzes were also performed. Research has shown that consumer attitudes in health knowledge marketing fall within the standard learning hierarchy, with consumer self-cognition and information quality cognitions showing a positive relationship with their affect and conation. At the same time, affect did play a mediating role in this model. The results of our study provide constructive solutions for companies to optimize the communication environment of health spread in society. The findings not only provide researchers with a new perspective to study the impact of interactive digital media communication on health knowledge, but also help identify users' information needs and formulate effective strategies to increase consumers' understanding and application of health knowledge and products. Providing health knowledge content and leveraging digital media to develop well-established communication channels is important to foster relationships with customers.

摘要

随着世界进入疫情的第二年,许多帖子打着传播知识的幌子推销产品,以满足用户对健康知识的需求。然而,目前的研究主要集中在提高健康素养的方法上,而非这种新形式的影响。为弥补这一不足,本研究采用认知-情感-行为模式(CAC)对数字媒体用户进行调查,以确定他们对这种新形式的态度及其影响力。2021年12月,研究人员在中国广州对314名用户进行了数据收集,并使用了研究人员开发的李克特量表。同时也进行了回归分析。研究表明,消费者在健康知识营销方面的态度符合标准的学习层次,消费者的自我认知和信息质量认知与其情感和行为呈正相关。同时,情感在该模型中起到了中介作用。我们的研究结果为企业优化社会健康传播的沟通环境提供了建设性的解决方案。这些发现不仅为研究人员提供了一个新的视角,以研究交互式数字媒体传播对健康知识的影响,还有助于识别用户的信息需求,并制定有效的策略,以提高消费者对健康知识和产品的理解与应用。提供健康知识内容并利用数字媒体建立完善的沟通渠道对于与客户建立关系非常重要。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/6162/9909541/caa9fe331b0e/fpsyg-14-1008427-g001.jpg

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