跨越语言障碍:为三个大都市地区英语水平有限的医疗补助管理式医疗患者提供初级医疗服务。

Bridging language barriers: Access to primary care for Medicaid Managed Care patients with limited English proficiency in three metropolitan areas.

作者信息

Bustamante Arturo Vargas, Melgoza Esmeralda, Ismail Ahmad, Majano Rosario, Félix Beltrán Lucía

机构信息

Jonathan and Karin Fielding School of Public Health, University of California, Los Angeles (UCLA), Los Angeles, CA 90095, USA.

UCLA Latino Policy and Politics Institute, Los Angeles, CA 90065, USA.

出版信息

Health Aff Sch. 2025 Feb 24;3(2):qxaf025. doi: 10.1093/haschl/qxaf025. eCollection 2025 Feb.

Abstract

This secret shopper study compares the wait times for scheduling a first-time primary-care appointment among adults enrolled in Medicaid Managed Care who speak English, Spanish, or Mandarin in the Los Angeles, Houston, and New York Metropolitan Statistical Areas. Primary-care practices in Medicaid Managed Care Organization directories were randomized by language. The objective of the secret shoppers was to schedule first-time primary-care appointments, either in person or via telehealth. We found that the average wait times for Spanish and Mandarin speakers were greater than for English speakers by 3.73 and 14 days in Los Angeles and 7.29 and 2.55 days in Houston, respectively. The average wait time among Spanish and Mandarin speakers was 2.22 and 1.76 days less compared with English speakers in New York. We discuss the importance of policies and provide recommendations to address disparities in health access and use among adults with limited English proficiency.

摘要

这项秘密购物者研究比较了洛杉矶、休斯顿和纽约大都市统计区参加医疗补助管理式医疗的成年英语、西班牙语或普通话使用者预约首次初级保健就诊的等待时间。医疗补助管理式医疗组织名录中的初级保健机构按语言进行了随机分组。秘密购物者的目标是亲自或通过远程医疗预约首次初级保健就诊。我们发现,在洛杉矶,说西班牙语和普通话的人的平均等待时间比说英语的人分别长3.73天和14天;在休斯顿,分别长7.29天和2.55天。在纽约,说西班牙语和普通话的人的平均等待时间比说英语的人分别少2.22天和1.76天。我们讨论了政策的重要性,并提出建议以解决英语水平有限的成年人在医疗服务获取和使用方面的差异。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/4dd1/11848714/1b918ffc73c6/qxaf025f1.jpg

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