A strident public impatience drives true change. Interview by Carolyn Dunbar.

Sunquest's president and chief executive officer, Sidney Goldblatt, M.D., says the inefficient way information is shared in healthcare is "stupid" and wouldn't be tolerated in other industries. Until the public becomes impatient and strident about flagrant waste and begins to demand most cost-effective methods in healthcare, true change will take a lot longer.