Vander Wilt B, Overbeck B, Fox R
Qual Lett Healthc Lead. 1998 Apr;10(4):13-7.
Resistance to change is as inevitable as change itself. But successful leaders can help their staff come to terms with a new culture by understanding the process of grief that accompanies change and by taking time to see that employees' concerns are addressed.
抵制变革与变革本身一样不可避免。但成功的领导者可以通过理解伴随变革而来的悲伤过程,并花时间确保员工的担忧得到解决,来帮助员工接受新文化。