服务运营中的容量规划：以医院门诊设施为例。

Capacity planning in service operations: the case of hospital outpatient facilities.

作者信息

Ittig P T

出版信息

Socioecon Plann Sci. 1985;19(6):425-9. doi: 10.1016/0038-0121(85)90016-3.

Abstract

This paper presents models that may be used to balance service capacity and demand in situations in which demand is external and, therefore, is not fixed but may fluctuate in response to factors that include the waiting time imposed upon customers. Such situations are common in retailing, financial services, health services, and other service sector industries. An application is shown to a hospital outpatient facility.

摘要

本文提出了一些模型，这些模型可用于在需求是外部性的情况下平衡服务能力和需求，因此需求不是固定的，而是可能会因包括强加给顾客的等待时间等因素而波动。这种情况在零售业、金融服务、医疗服务及其他服务业中很常见。文中展示了这些模型在医院门诊设施中的一个应用。