“平衡计分卡”助力奥弗莱克制定战略计划。

Key points. A viable strategic plan includes well-defined performance measures and targets. Kaplan & Norton's "Balanced Scorecard" is a useful (but not widely used) tool to help hospitals in the strategic planning process. A viable strategic plan requires input from all of a hospital's "stakeholders." Make the planning process fun, visual, and interactive.

关键点。一个可行的战略计划包括明确界定的绩效衡量标准和目标。卡普兰和诺顿的“平衡计分卡”是一个有用的（但未被广泛使用的）工具，可帮助医院进行战略规划过程。一个可行的战略计划需要医院所有“利益相关者”的投入。让规划过程变得有趣、直观且具有互动性。