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平衡计分卡:多部门协作与战略实施的战略管理系统

The Balanced Scorecard: a strategic management system for multi-sector collaboration and strategy implementation.

作者信息

Inamdar S N, Kaplan R S, Jones M L, Menitoff R

机构信息

Health Policy and Management, Harvard University, Boston, Massachusetts, USA.

出版信息

Qual Manag Health Care. 2000 Summer;8(4):21-39. doi: 10.1097/00019514-200008040-00004.

Abstract

This article illustrates the application of the Balanced Scorecard, a method more commonly associated with the business world, to a nonprofit multisector National Women's Health Quality Initiative (NWHQI). The article delineates the following multiple uses of the Balanced Scorecard for the NWHQI effort: Set NWHQI strategy and structure. Provide the framework and principles to implement NWHQI's strategy. Develop a measurement system to assess the progress and success of NWHQI's strategy. Serve as a collaboration mechanism for multisector stakeholders. Advance women's health knowledge base. This article concludes by sharing key insights regarding the utility of the Balanced Scorecard to promote the success of this nationwide women's health quality initiative.

摘要

本文阐述了平衡计分卡(一种在商业领域更为常用的方法)在非营利性多部门全国妇女健康质量倡议(NWHQI)中的应用。文章描述了平衡计分卡对NWHQI工作的以下多种用途:设定NWHQI的战略和架构;提供实施NWHQI战略的框架和原则;开发一个衡量系统以评估NWHQI战略的进展和成功;作为多部门利益相关者的协作机制;推进妇女健康知识库。本文最后分享了关于平衡计分卡对推动这项全国性妇女健康质量倡议取得成功的效用的关键见解。

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