Neff Mary
Patient Care Services, Mercy Health Services, North-Mercy Hospital, Cadillac, USA.
Mich Health Hosp. 2003 Jul-Aug;39(4):28.
In the continuing pursuit of performance excellence, many quality improvement models such as CQI, TQM, ISO, Six Sigma, and the Malcolm Baldrige criteria for performance excellence have been introduced and implemented with varying degrees of success.
在持续追求卓越绩效的过程中,许多质量改进模式,如持续质量改进(CQI)、全面质量管理(TQM)、国际标准化组织(ISO)、六西格玛以及马尔科姆·波多里奇国家质量奖卓越绩效准则,已被引入并实施,且取得了不同程度的成功。