医院指望酒店服务公司来实现全面质量管理目标。
Hospitals look to hospitality service firms to meet TQM goals.
作者信息
Hard R
出版信息
Hospitals. 1992 May 20;66(10):56, 58.
PMID:1577450
Abstract
Hospitals that hire contract service firms to manage one or all aspects of their hospitality service departments increasingly expect those firms to help meet total quality management goals as well as offer the more traditional cost reduction, quality improvement and specialized expertise, finds the 1992 Hospital Contract Services Survey conducted by Hospitals.
摘要
《医院》杂志开展的1992年医院合同服务调查发现，那些聘请合同服务公司来管理其接待服务部门一个或所有方面的医院，越来越期望这些公司能帮助实现全面质量管理目标，同时提供更传统的成本降低、质量改进和专业知识技能。
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