Weston Marla J, Estrada Nicolette A, Carrington Jane
Weston Healthcare Consulting, AZ 85018, USA.
Nurs Adm Q. 2007 Jan-Mar;31(1):6-12. doi: 10.1097/00006216-200701000-00005.
The wealth and value of organizations are increasingly based on intellectual capital. Although acquiring talented individuals and investing in employee learning adds value to the organization, reaping the benefits of intellectual capital involves translating the wisdom of employees into reusable and sustained actions. This requires a culture that creates employee commitment, encourages learning, fosters sharing, and involves employees in decision making. An infrastructure to recognize and embed promising and best practices through social networks, evidence-based practice, customization of innovations, and use of information technology results in increased productivity, stronger financial performance, better patient outcomes, and greater employee and customer satisfaction.
组织的财富和价值越来越多地基于智力资本。虽然招聘有才能的人并投资于员工学习能为组织增加价值，但收获智力资本的好处需要将员工的智慧转化为可重复使用和持续的行动。这需要一种能营造员工敬业度、鼓励学习、促进分享并让员工参与决策的文化。一个通过社交网络、循证实践、创新定制和信息技术的使用来识别和融入有前景的最佳实践的基础设施，会带来更高的生产力、更强的财务表现、更好的患者治疗效果以及更高的员工和客户满意度。
