Caldwell Steven D, Roby-Williams Cathy, Rush Kathy, Ricke-Kiely Theresa
Johnson College of Business, University of South Carolina Upstate, Spartanburg, South Carolina, USA.
J Adv Nurs. 2009 Jul;65(7):1412-22. doi: 10.1111/j.1365-2648.2009.05012.x. Epub 2009 Apr 30.
The aim of this study was to test hypotheses associated with a model which explains individuals' readiness in early stages of a change.
In an effort to improve the quality of nursing care, hospitals in the United States of America seek to obtain Magnet recognition. While it is commonly known that Magnet hospitals provide higher quality patient care, little is known about the variability in nurses' attitudes and behaviour within Magnet hospitals.
We collected data in 2006 from 310 Registered Nurses to investigate the factors that influence their willingness to embrace the changes necessary for the high levels of excellence accompanying Magnet status. Hierarchical linear modelling was used because the data were multi-level.
Both change-specific context, such as a culture of research exhibited by the manager, and formal education of the nurse moderated the positive influences of the organization's procedural justice actions. Specifically, procedural justice was stronger when the nurse manager demonstrated a culture of research, and negative effects of low justice were mitigated when nurses had a higher level of formal education.
Preparing managers beforehand to appreciate and adopt new behaviours associated with a forthcoming organizational change should enhance the success of change practices as new changes are initiated. Moreover, education that exposes employees to the pending realities of their industry, such as nursing research, can play an important role in the development of positive beliefs about changes facing their organizations.
本研究旨在检验与一个解释个体在变革早期阶段准备程度的模型相关的假设。
为提高护理质量,美国医院努力获得磁石医院认证。虽然众所周知磁石医院提供更高质量的患者护理,但对于磁石医院内部护士态度和行为的差异知之甚少。
我们在2006年收集了310名注册护士的数据,以调查影响他们愿意接受伴随磁石地位而来的高水平卓越所需变革的因素。由于数据具有多层次性,因此使用了分层线性模型。
特定变革背景,如管理者展现的研究文化,以及护士的正规教育,都调节了组织程序公正行为的积极影响。具体而言,当护士长展现出研究文化时,程序公正更强,而当护士接受更高水平的正规教育时,低公正的负面影响会减轻。
事先让管理者认识并采用与即将到来的组织变革相关的新行为,应能在启动新变革时提高变革实践的成功率。此外,让员工了解其行业即将面临的现实情况(如护理研究)的教育,在培养他们对组织所面临变革的积极信念方面可发挥重要作用。