Task analysis and application services for cross-organizational scheduling and citizen eBooking.

In this paper, we present generalized results from the task analysis and definition of software services to support healthcare appointment and services scheduling, based on national coordination project for citizen e-services in Finland which involves several regional initiatives. The results are part of guidelines for regional-level and national-level scheduling solutions in Finland, and can be used in similar efforts. The specification of a functional reference model and software services for appointment scheduling promotes interoperability and systems adaptability for the transformation of health services and citizen empowerment.