通过绩效测量实现实验室组织的持续改进：七年经验。
Achieving continuous improvement in laboratory organization through performance measurements: a seven-year experience.
机构信息
Department of Clinical Laboratory, University Hospital of San Juan, Alicante, Spain.
出版信息
Clin Chem Lab Med. 2010;48(1):57-61. doi: 10.1515/CCLM.2010.003.
BACKGROUND
Laboratory performance can be measured using a set of model key performance indicators (KPIs). The design and implementation of KPIs are important issues. KPI results from 7 years are reported and their implementation, monitoring, objectives, interventions, result reporting and delivery are analyzed.
METHODS
The KPIs of the entire laboratory process were obtained using Laboratory Information System (LIS) registers. These were collected automatically using a data warehouse application, spreadsheets and external quality program reports. Customer satisfaction was assessed using surveys. Nine model laboratory KPIs were proposed and measured.
RESULTS
The results of some examples of KPIs used in our laboratory are reported. Their corrective measurements or the implementation of objectives led to improvement in the associated KPIs results.
CONCLUSIONS
Measurement of laboratory performance using KPIs and a data warehouse application that continuously collects registers and calculates KPIs confirmed the reliability of indicators, indicator acceptability and usability for users, and continuous process improvement.
背景
实验室绩效可以通过一组模型关键绩效指标（KPI）来衡量。KPI 的设计和实施是重要问题。本文报告了 7 年来的 KPI 结果，并对其实施、监测、目标、干预、结果报告和交付进行了分析。
方法
使用实验室信息系统（LIS）登记册获取整个实验室过程的 KPI。这些数据是使用数据仓库应用程序、电子表格和外部质量计划报告自动收集的。使用调查评估客户满意度。提出并测量了 9 个模型实验室 KPI。
结果
报告了我们实验室使用的一些 KPI 的结果。其纠正措施或目标的实施导致相关 KPI 结果的改进。
结论
使用 KPI 和持续收集登记册并计算 KPI 的数据仓库应用程序来衡量实验室绩效，证实了指标的可靠性、指标对用户的可接受性和可用性，以及持续的过程改进。
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