Department of Psychology, University of Florida, Gainesville, 32611-2250, USA.
Psychol Health. 2009 Oct;24(8):895-907. doi: 10.1080/08870440802005643.
People can respond to bad news in a variety of ways. The Bad News Response Model suggests that three aspects of bad news (the controllability, likelihood, and severity of negative consequences) predict which response (Watchful Waiting, Active Change, or Acceptance) people are likely to choose. This article presents an initial test of the predictions of the Bad News Response Model. College students (N = 234) and older adults (N = 116) read a scenario about a person with a suspicious mole that varied in the controllability, likelihood, and severity of the outcomes. Consistent with our predictions, people prefer Watchful Waiting when controllability, likelihood, and severity are low, Active Change when controllability and likelihood are high, and Acceptance when controllability is low. These findings provide support for the Bad News Response Model and suggest that responses to bad news may be foreseeable based on the type of news people receive.
人们对坏消息的反应方式多种多样。坏消息反应模型表明，坏消息的三个方面（负面后果的可控性、可能性和严重性）可以预测人们可能选择哪种反应（静观其变、积极改变或接受）。本文初步检验了坏消息反应模型的预测。大学生（N=234）和老年人（N=116）阅读了一个关于一个人身上有一个可疑痣的情景，该情景在结果的可控性、可能性和严重性方面有所不同。与我们的预测一致，当可控性、可能性和严重性较低时，人们更倾向于静观其变，当可控性和可能性较高时，人们更倾向于积极改变，当可控性较低时，人们更倾向于接受。这些发现支持了坏消息反应模型，并表明根据人们收到的消息类型，对坏消息的反应可能是可以预测的。
