Department of Pediatrics, Critical Care, Medical College of Wisconsin, Milwaukee, WI, USA.
Crit Care Med. 2010 Jun;38(6 Suppl):S90-6. doi: 10.1097/CCM.0b013e3181dd8de2.
Conventional wisdom suggests that the "human factor" in critical care environments is reason for inadequate medication and patient safety. "Human factors" (or human factors engineering) is also a scientific discipline and practice of improving human performance. Using decades of human factors research, this paper evaluates a range of common beliefs about patient safety through a human factors lens. This evaluation demonstrates that human factors provides a framework for understanding safety failures in critical care settings, offers insights into how to improve medication and patient safety, and reminds us that the "human factor" in critical care units is what allows these time-pressured, information-intense, mentally challenging, interruption-laden, and life-or-death environments to function so safely so much of the time.
传统观点认为,重症监护环境中的“人为因素”是导致用药不足和患者安全问题的原因。“人为因素”(或人为因素工程学)也是一门科学学科和实践,旨在提高人类绩效。本文利用数十年的人为因素研究,从人为因素的角度评估了一系列关于患者安全的常见观点。评估结果表明,人为因素为理解重症监护环境中的安全故障提供了一个框架,为如何改善用药和患者安全提供了深入的见解,并提醒我们,重症监护病房的“人为因素”是这些时间紧迫、信息密集、精神挑战、干扰频繁、生死攸关的环境能够在大多数时间如此安全运行的原因。