Kim Young-Ah, Shin Soo-Yong, Jo Eun-Mi, Park Chan-Hee, Hwang Min-A, Kim Kyung Hwan, Chung Chun Kee
Medical Information Center, Seoul National University Hospital, Seoul, South Korea.
Stud Health Technol Inform. 2010;160(Pt 1):169-72.
Seoul National University Hospital (SNUH) in Korea has utilized the full Electronic Medical Record (EMR) system since October 2004. Unlike other countries, most EMR systems in Korean teaching and general hospitals are in-house development systems. Therefore, we can actively respond to user requests on EMR. Here, based on 5 years of experience in EMR system operation, we analyzed 2,339 SNUH EMR user requests from 2006 to 2008 for improvement of EMR system operation and management. We classify user requests into 9 criteria based on guidelines from the SNUH medical information management team. In conclusion, the most common requests (73%) are for improvement of improving quality of care. However, requests associated with hospital enterprise, public policy, and customer service are gradually increased every year. Therefore, we suggest that suitable EMR management criteria are necessary for reliable EMR operation and management.
韩国首尔国立大学医院（SNUH）自2004年10月起开始使用完整的电子病历（EMR）系统。与其他国家不同，韩国教学医院和综合医院的大多数EMR系统都是内部开发系统。因此，我们能够积极响应EMR用户的请求。在此，基于5年的EMR系统运营经验，我们分析了2006年至2008年期间首尔国立大学医院的2339份EMR用户请求，以改进EMR系统的运营和管理。我们根据首尔国立大学医院医疗信息管理团队的指导方针，将用户请求分为9个标准。总之，最常见的请求（73%）是为了提高医疗质量。然而，与医院企业、公共政策和客户服务相关的请求每年都在逐渐增加。因此，我们建议，为了可靠地运营和管理EMR，需要合适的EMR管理标准。
