Department of Nursing, School of Health Professions and Studies, The University of Michigan-Flint, MI 48502-1950, USA.
J Nurs Adm. 2010 Oct;40(10):440-7. doi: 10.1097/NNA.0b013e3181f2eb29.
This multihospital study determined the contributors to patient/family satisfaction levels with nurses' call light responsiveness and compared the reasons for call light usage as perceived by patients and nurses.
Delayed responses to answering call lights may result in a patient falling and can affect patient satisfaction.
This cross-sectional survey study was conducted from September 2008 to November 2009 in 4 US hospitals; 1,253 patients/family participants and 988 nurses were surveyed. Descriptive and multiple regression analyses were conducted.
Women, older patient/family participants, and those who perceived that nurses often answered call lights in person, that their problems were resolved after pushing the call light, and that their call lights less frequently involved safety issues were more satisfied with nurses' responsiveness. The top 5 reasons for using call lights were the same for patients and nurses.
Nursing administrators should emphasize increasing staff's call light responsiveness.
这项多医院研究确定了影响患者/家属对护士响应呼叫铃满意度的因素，并比较了患者和护士对呼叫铃使用原因的看法。
对呼叫铃的响应延迟可能导致患者跌倒，并影响患者满意度。
这项横断面调查研究于 2008 年 9 月至 2009 年 11 月在美国 4 家医院进行；对 1253 名患者/家属和 988 名护士进行了调查。进行了描述性和多元回归分析。
女性、年龄较大的患者/家属、以及那些认为护士经常亲自响应呼叫铃、他们的问题在按下呼叫铃后得到解决、以及他们的呼叫铃较少涉及安全问题的患者/家属对护士的响应性更满意。患者和护士使用呼叫铃的前 5 个原因相同。
护理管理人员应强调提高员工对呼叫铃的响应性。
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