Habermann Monika, Cramer Henning, Pielage Friedhelm, Stagge Maya
Zentrum für Pflegeforschung und Beratung (ZePB), Hochschule Bremen, Bremen.
Pflege. 2010 Oct;23(5):321-9. doi: 10.1024/1012-5302/a000065.
Preventig errors and implementing risk management systems in health and nursing care requires knowledge about nurses' perceptions of errors, such as their handling and their reporting of errors. Whistleblowing is a way of reporting serious deficits by leaving predetermined pathways and addressing persons, institutions or media outside the organisation. In eighteen semi-structured interviews nurses were asked if they could imagine acting as a whistleblower, or if they even had ever blown the whistle before. The scope of their appraisal ranged from strictly disapproving such behaviour (what was done by most of the interviewees) to approving only hesitantly because of personal risks. Central themes were allegiance to the organisation, to the team and to colleagues, responsibility for the patients, and the consideration of personal risks. This corresponds to the results of other studies on whistleblowing, as described in the discussion. Nurses have to be encouraged to accept professional responsibilities as well as organisational ways of error reporting have to be found and to be discussed, e. g. in terms of best practice examples. Whistleblowing should be regarded as an act by which patient advocacy is expressed.
在医疗卫生和护理工作中预防差错并实施风险管理系统,需要了解护士对差错的认知,比如他们对差错的处理方式和报告情况。举报是一种通过脱离既定渠道并向组织外部的人员、机构或媒体揭露严重不足的方式。在18次半结构化访谈中,研究人员询问护士是否能想象自己成为举报人,或者他们是否曾经举报过。他们的评价范围从坚决反对这种行为(大多数受访者的态度)到因个人风险而只是勉强认可。核心主题包括对组织、团队和同事的忠诚,对患者的责任,以及对个人风险的考量。正如讨论中所描述的,这与其他关于举报的研究结果相符。必须鼓励护士承担专业责任,同时必须找到并讨论组织层面的差错报告方式,例如通过最佳实践案例。举报应被视为一种表达患者权益维护的行为。