Ng Krystle C, Lovell Robin
School of Occupational Therapy, Faculty of Health Sciences, La Trobe University, Bundoora, Victoria, Australia.
Aust Occup Ther J. 2012 Feb;59(1):47-55. doi: 10.1111/j.1440-1630.2010.00895.x. Epub 2011 Jan 9.
To determine the prevalence of critical incidents among driver assessors, identify the type and frequency of critical incidents experienced and the strategies used to cope following these incidents.
Mail survey of 70 Victorian occupational therapy driver assessors. Quantitative data were analysed using descriptive statistics. Qualitative data were analysed using content analysis.
Almost 60% of driver assessors had experienced one or more critical incidents. Most frequently occurring incidents were near collisions and aggressive/threatening clients. Support was most often obtained from the driving instructor involved in the assessment. Older people with cognitive impairment were the client group most commonly involved.
Greater acknowledgement and awareness of critical incidents and the importance of strategies to assist in the prevention and management of critical incidents are essential.
确定驾驶员评估员中严重事件的发生率，识别所经历的严重事件的类型和频率以及这些事件发生后所采用的应对策略。
对70名维多利亚州职业治疗驾驶员评估员进行邮件调查。定量数据采用描述性统计分析。定性数据采用内容分析法进行分析。
近60%的驾驶员评估员经历过一次或多次严重事件。最常发生的事件是险些碰撞以及有攻击性/威胁性的客户。支持通常来自参与评估的驾驶教练。认知障碍的老年人是最常涉及的客户群体。
必须更多地认识和了解严重事件以及有助于预防和管理严重事件的策略的重要性。
