Cognitive support for a better handoff: does it improve the quality of medical communication at shift change in an emergency department?
作者信息
Gillet Aline, Ghuysen Alexandre, Bonhomme Suzanne, D'Orio Vincent, Nyssen Anne Sophie
机构信息
aDepartment of Cognitive Ergonomics, Faculty of Psychology bDepartment of Emergency Medicine, University Hospital of Liège, University of Liège, Liège, Belgium.
出版信息
Eur J Emerg Med. 2015 Jun;22(3):192-8. doi: 10.1097/MEJ.0b013e328357eaa2.
AIM
To improve the communication during shift handover in an emergency department.
METHODS
We observed the handover process and analysed the discourse between physicians at shift change first, and then we created two cognitive tools and tested their clinical impact on the field. We used different measures to evaluate this impact on the health care process including the frequency and type of information content communicated between physicians, duration of the handoff, physician self-evaluation of the quality of the handoff and a posthandover study of patient handling.
RESULTS
Our results showed that the patient's medical history, significant test results, recommendations (treatment plan) and patient follow-up were communicated to a greater extent when the tools are used. We also found that physicians spent more time at the bedside and less time consulting medical records using these tools.
CONCLUSION
The present study showed how in-depth observations and analyses of real work processes can be used to better support the quality of patient care.
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