Using visual tools to improve clinical engagement and group understanding of complex IT concepts.

This work describes how the use of a visual patient journey modeling tool significantly improved the engagement of clinical staff and their group understanding of the complex IT concepts associated with event-driven computer simulation. Such group understanding and engagement is acknowledged as critical to the successful implementation of a wide range of quality improvement initiatives [1, 2]. The specific example described in this paper relates to the improved utilisation of chemotherapy unit resources.