Kantelhardt Pamela, Giese Alf, Kantelhardt Sven R
Department of Neurosurgery, University Medical Centre, Johannes-Gutenberg University, Langenbeckstr. 1, D-55131 Mainz, Germany.
Int J Qual Health Care. 2016 Sep;28(4):529-35. doi: 10.1093/intqhc/mzw061. Epub 2016 Jun 9.
Recently, quality tools have been promoted to improve patient safety and process efficiency in healthcare. While surgeons primarily focused on surgical issues, like infection rates or implant design, we introduced pre-admission and preoperative checklists in the early 2000s.
To assess the efficiency of these tools in a neurosurgical department, we performed a survey of all spinal instrumentation patients operated in 2011 (n = 147). The results revealed several problems.
We consequently redesigned the checklists accompanied by flanking measures, such as written and online accessible standards. Furthermore, the staff was trained to use the updated quality tools.
The measures were implemented in 2012.
Results were re-evaluated in a second survey in 2013 (n = 162). We found that the use of pre-admission checklists significantly increased from 47 to 96%, while the use of preoperative checklists significantly decreased from 86 to 75%. Within the same period, the quality and completeness of the checklists did, however, increase, so that in 2013, 43% of the patients had a completely processed preoperative checklist, compared to 29% in 2011.
The introduction of checklists alone did not in itself guarantee an improved workflow. The introduction must be accompanied by other measures, like written standards and regular training of employees. Otherwise, the positive effect wears off quickly. Nevertheless, we could show that the stringent application of quality tools can induce a sustainable change. Our data further suggest that the clear and traceable delegation of responsibilities is of high importance.
最近,质量工具已被推广以提高医疗保健中的患者安全和流程效率。虽然外科医生主要关注手术问题,如感染率或植入物设计,但我们在21世纪初引入了入院前和术前检查表。
为了评估这些工具在神经外科的效率,我们对2011年接受脊柱内固定手术的所有患者(n = 147)进行了调查。结果发现了几个问题。
因此,我们重新设计了检查表,并辅以书面和在线可获取的标准等配套措施。此外,工作人员接受了使用更新后的质量工具的培训。
这些措施于2012年实施。
在2013年的第二次调查(n = 162)中对结果进行了重新评估。我们发现入院前检查表的使用率从47%显著提高到96%,而术前检查表的使用率从86%显著下降到75%。然而,在同一时期,检查表的质量和完整性确实有所提高,因此在2013年,43%的患者有一份完整处理的术前检查表,而2011年为29%。
仅引入检查表本身并不能保证工作流程得到改善。引入必须辅以其他措施,如书面标准和对员工的定期培训。否则,积极效果很快就会消失。尽管如此,我们可以表明严格应用质量工具可以带来可持续的变化。我们的数据进一步表明,明确且可追溯的职责分配非常重要。