Roe David, Lapid Liron, Baloush-Kleinman Vered, Garber-Epstein Paula, Gornemann Miriam Isolde, Gelkopf Marc
Department of Community Mental Health, Faculty of Social Welfare and Health Sciences, University of Haifa, Mount Carmel, 31905, Haifa, Israel.
Center for Community Mental Health, Research, Practice and Policy, Faculty of Social Welfare and Health Sciences, University of Haifa, Haifa, Israel.
Community Ment Health J. 2016 Nov;52(8):1022-1032. doi: 10.1007/s10597-016-0039-x. Epub 2016 Jun 20.
The use of routine outcome measurement (ROM) to assess service effectiveness has been on the rise in mental health settings. However, there is a scarcity of information on the use of ROM data to provide feedback to teams of service providers. In this paper we review the existing literature to identify the principles that can guide the use of ROM data as feedback with the aim to improve quality of service provision in mental health settings. We present a pilot trial of 12 agencies participating in group feedback sessions. The guiding principles and core processes, the procedure and implementation in a pilot trial, lessons learned and future directions are discussed. Based on this experience we conclude that using ROM to implement group feedback among mental health stakeholders is feasible and can generate discussions and directions for improvement.
在心理健康服务环境中，使用常规结果测量（ROM）来评估服务效果的情况日益增多。然而，关于利用ROM数据向服务提供团队提供反馈的信息却很匮乏。在本文中，我们回顾了现有文献，以确定能够指导将ROM数据用作反馈的原则，旨在提高心理健康服务环境中的服务提供质量。我们介绍了一项由12个机构参与小组反馈会议的试点试验。讨论了指导原则和核心流程、试点试验中的程序与实施、经验教训以及未来方向。基于这一经验，我们得出结论，在心理健康利益相关者之间使用ROM来实施小组反馈是可行的，并且能够引发关于改进的讨论并指明方向。
