Nurs Manag (Harrow). 2011 May 27;18(3):9. doi: 10.7748/nm.18.3.9.s2.
PATIENTS HAVE expectations of health care: that it is effective, treatment is safe and positive experiences are provided by staff they trust. People also bring their knowledge and experience to the consultation. they want to be listened to and share information with the clinicians who treat them.
期望其有效,治疗安全,并且他们信任的医护人员能提供积极的就医体验。人们也会将自己的知识和经验带入诊疗过程。他们希望被倾听,并与治疗他们的临床医生分享信息。