Sowunmi Anthonia C, Fatiregun Omolara Amina, Alabi Adewumi O, Zaccheus Ibitoye A, Kingsley Irurhe A, Oyedeji S A
Niger J Med. 2015 Jul-Sep;24(3):246-51.
Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care. A review of quality of services from the patient's perspective could be a method of assessing in order to improve services and achieve total quality management. This study was designed to assess patients' perception on the quality of Radiotherapy services in Lagos University Teaching Hospital (LUTH) Lagos and University College Hospital (UCH) Ibadan.
This study is a cross-sectional study. This research lasted for a period of two months and all patients receiving radiotherapy within is period were included in this study. A total of 246 questionnaires were completed (152 and 94 in LUTH and UCH respectively) and the data collection was by semi-structured questionnaire. Data obtained were collected and analyzed using SPSS statistics [Social Sciences Statistical Package] 17.0 version.
The findings of this research indicated that 68.4% in LUTH and 53.2% in UCH of the patients experienced good care. It also revealed that there is good interaction between the staff and the patient. Most of the patients spent more than 3 hours before receiving treatment and also the reason for such delay were not explained to them. The rate of preferential treatment was noted to be high.
This study will contribute positively towards achieving effective and qualitative radiotherapy services by creating awareness for the need to minimize patient waiting time as well as the need to explain the reason for such delays. The department should adopt better ways of appointment system so that treatment will be on first come first serve basis. This study will contribute positively towards achieving effective and qualitative radiotherapy services by creating awareness for the need to minimize patient waiting time as well as the need to explain the reason for such delays. The department should adopt better ways of appointment system so that treatment will be on first come first serve basis.
患者满意度是衡量医疗保健质量的一项重要且常用的指标。患者满意度会影响临床结果、患者留存率以及医疗事故索赔。它影响着优质医疗保健的及时、高效且以患者为中心的提供。从患者角度对服务质量进行审查可能是一种评估方法，以便改进服务并实现全面质量管理。本研究旨在评估拉各斯大学教学医院（拉各斯）和伊巴丹大学学院医院（UCH）的患者对放疗服务质量的看法。
本研究为横断面研究。该研究持续了两个月，在此期间所有接受放疗的患者均纳入本研究。共完成了246份问卷（拉各斯大学教学医院152份，伊巴丹大学学院医院94份），数据收集采用半结构化问卷。使用SPSS统计软件[社会科学统计包]17.0版本对收集到的数据进行收集和分析。
本研究结果表明，拉各斯大学教学医院68.4%的患者和伊巴丹大学学院医院53.2%的患者体验到了良好的护理。研究还表明工作人员与患者之间有良好的互动。大多数患者在接受治疗前等待了3个多小时，且未被告知延迟的原因。发现优先治疗率较高。
本研究将通过提高对尽量减少患者等待时间以及解释此类延迟原因的必要性的认识，为实现有效和高质量的放疗服务做出积极贡献。该科室应采用更好的预约系统方式，以便治疗按先来先服务的原则进行。本研究将通过提高对尽量减少患者等待时间以及解释此类延迟原因的必要性的认识，为实现有效和高质量的放疗服务做出积极贡献。该科室应采用更好的预约系统方式，以便治疗按先来先服务的原则进行。
